Careers

We are always seeking exceptional people to join our team.

Working at Business Wire

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning! Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience.

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Client Service Representative - Boston, MA

 Client Service Represenative

BW Office: Boston, MA

Who We Are

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience.

About the Team

The Sales team is committed to delivering innovative product solutions that benefit our clients and enhance the communications industry. We are thoughtful, motivated, creative, and strategic individuals who thrive on friendly competition and solving tough challenges. We ask inquisitive questions to uncover clients’ needs and love sharing our deep knowledge of industry trends and best practices. We win new opportunities, and pride ourselves in building and maintaining successful, long-lasting client relationships.

About the Role

As a Client Service Representative, you are often the first point of contact for our clients, so it’s essential that you are customer-focused and have experience in liaising with clients and vendors. You will be a key liaison between the sales team and the clients.

What You’ll Do

  • Field incoming calls from prospective and existing clients, including queries on pricing, membership applications, and general product information
  • Inform account executives of specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs, if needed
  • Act as liaison between client, sales team, and newsroom to ensure that client needs are met
  • Assist account executives in preparation of marketing packs and mailings
  • Assist in Business Wire sponsored office events such as media breakfasts or client visits
  • Work as a team member to provide outstanding customer service and support

What You’ll Need

  • Previous experience providing excellent customer service in a fast-paced environment
  • Ability to multi-task effectively with a variety of people in a team
  • Excellent verbal and written communication skills
  • Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce

To apply, send resume and cover letter to recruiting@businesswire.com

Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records