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We are always seeking exceptional people to join our team.

Working at Business Wire

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning! Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience.

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Credit and Collections Associate - San Francisco, CA

 Credit and Collections Associate

BW Office: San Francisco, CA

Who We Are

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!

Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience.

About The Role

This position reports to the Accounts Receivable Department and is responsible for contacting external clients with delinquent payment histories and partnering with internal clients to ensure Business Wire is paid for service rendered.

What You’ll Do

  • Identify clients with delinquent payment histories for assigned offices and solicit payment of charges that exceed payment terms.

  • Consistently monitor status of delinquent and high-risk accounts. Proactively intervene by recommending credit limits restrictions, change in payment terms, etc., as needed.

  • Partner and communicate effectively with internal clients including Account Executives, newsroom operations, and senior management to ensure that Business Wire is paid for services rendered.

  • Provide clients with receivables information via phone, fax, and email. Information should include:  invoice information, payment information, and detailed reconciliations of accounts when appropriate.

  • Negotiate payment plans and extended payment terms for clients as appropriate.

  • “Finalize” accounts deemed un-collectable via internal Collections by (1) identifying eligible accounts, (2) compiling referral packets with copies of invoices, final demand letter, contact information, etc. and (3) deferring to external Collections.

  • Escalate issues and concerns to supervisor and manager as appropriate.

  • Meet or exceed operational standards and deadlines.

  • Partner with immediate team members in completing daily tasks.

  • Other duties and special projects as assigned.

  • Demonstrate reliability through good attendance and punctuality

  • Work as a team member performing any and all functions necessary for the successful operation of the office as determined by the local or regional manager

What You’ll Need

  • 1 year of Collections experience preferred

  • Excellent written and verbal communication skills

  • Intermediate level of computer literacy.  Working knowledge of Microsoft Word and Excel

  • Detail- and numbers-oriented

  • Good judgment, excellent negotiation skills, and ability to escalate issues appropriately

  • Ability to work effectively with a variety of people in a team environment

  • Exhibit overall professionalism, including but not limited to, appearance, dress, and demeanor

  • Dependable follow through with a sense of urgency

  • Flexibility and ability to adapt quickly to change

  • AA Degree or higher preferred

To apply send resume to:  recruiting@businesswire.com

Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.